Road Calls & My Route

Your road calls for the day: En Route, On Site, Complete.

Included in: Every plan

On this pageYour day Moving through a call Job Complete: get paid on site

A road call is a job at the customer's boat — at their home, a campground or a storage lot. My Route shows the road calls assigned to you, in order, and keeps the customer and the office posted as you go.

Your day

Tap the My Route tab. It opens on today.
Use ‹ and › at the top to look at other days, and the refresh button to pull in changes from the office.
Each call shows the customer, the boat, the address (and campsite number), and its status.

Moving through a call

The button on each call shows the next step. Tap it as you go:

Tap	What happens
En Route	Maps opens with directions to the boat, and the customer gets an "on the way" email
On Site	The office sees you've arrived
Complete	The job is done — the Job Complete screen opens

Every tap shows up on the dispatch board and the RO right away, so the office always knows where you are in your day.

Job Complete: get paid on site

💳 Collect Payment — opens the invoice so you can take payment right there (see Taking Payment).
📧 Send Invoice Link — emails the customer a link to pay online later.
🔧 View Work Order — opens the repair order.

The invoice is made from the repair order. If the office hasn't created one yet, the app tells you No Invoice — ask them to invoice the RO, or create it yourself from the RO if your login allows.

To work on the boat itself — clock in, notes, photos — tap View Work Order › on the call. On a road call RO, 🚐 Road Call — Tap to Begin Diagnostic moves the job to diagnosis once you're on site.

← PreviousThe Time Clock Next →Schedule & Dispatch Board

Still stuck? Send us a message (or email [email protected]) and tell us what you were trying to do — we answer within one business day.