Troubleshooting

No signal in the bay or at the campsite

Keep working. Check-ins, status changes and photos made without service are saved on the device and sent automatically when you're back online. You'll see Queued or Saved Offline when that happens. Don't sign out until you're back in service, so nothing waiting to send is lost.

"A new version is ready"

Most improvements reach the app by themselves. When you see this banner, tap Restart — it takes a second. Bigger updates come through the App Store or Google Play like any other app.

Something's missing

Tabs and menu items you don't have permission for are hidden, and some features depend on your shop's plan. Ask the shop owner to check your permissions on the web version (Team → Staff).

The camera won't open

You may have said no when the app first asked. Turn it back on in your phone's Settings → MarineOps → Camera (on Android: Settings → Apps → MarineOps → Permissions).

No notifications

Turn them on in your phone's Settings → Notifications → MarineOps.

Can't sign in

• Check the email address — it's the one your shop set up for you.
• Passwords are case-sensitive.
• Ask the shop owner to set a new password for you on the web version.
• "Could not connect to server" means the phone has no internet — try Wi-Fi or move to better signal.

Which version am I on?

Scroll to the bottom of More. The version and the date of the last update are under Sign Out — handy if support asks.